Irene Kerzner and Heidi Wells  of Concierge Home Sales do it all — from ironing to carpentry — while preparing a listing for the market.Margaret Lampert
Once, it was baking. Now, staging sells the house.
A realtor’s trick for making a house more appealing twenty years ago was to introduce the smell of freshly baked cookies. Those were the quaint old days: today, every real estate agent knows the value of staging a house. “Staging,” short for decluttering and neutralizing, usually consists of cleaning and fixing obvious problems. The house is stripped of excess personality and stuff, and re-arranged to show off its best features. It might include painting and carpentry, or new linens and better lighting.
But how much does this actually affect the listing’s sale price, or how quickly it sells?
Quite a bit, as it turns out. Since they founded Concierge Home Sales, a Boston–area real estate sales and staging company, Heidi Wells and Irene Kerzner have worked together on 55 properties, 95 percent of which have sold for at least the asking price after the first weekend of open houses.
“The average is about 10 percent over the asking price, but it has gone considerably higher at times,” Kerzner says. She brings the property sales expertise to the partnership; Wells’ firm, Silk Purse Design heads up staging  from a 9,000-square-foot, two-story warehouse, where home furnishings are organized and stacked to the rafters.
“Sometimes, people feel that they should not have to spend any money to make their house more salable,” Kerzner says. “I try to show them that a house that is well prepared sells for more, faster.”
“In the warehouse we have a washer and dryer, a carpet cleaner, a big sink,” Wells explaines. “We are very hands-on: we refinish furniture, do upholstery … if I don’t have it, we can make it.
Production fees for Concierge Home Sales services usually range from $2,500 and $5,000.
“People who have seen the greatest gains spent $10,000 to $20,000,” Kerzner said. “Those were big projects and cost far more than the norm. But in those cases, the sellers realized sales prices of $100,000 more than they were asking.”
In 2016, their collaboration helped to sell a Newton, Massachusetts single-family home that had languished on the market.
“It had been a two-family and still had that setup; the second floor had an identical layout to the first floor, and now there was an extra kitchen in the house,” Wells says.
Concierge Home Sales converted the upstairs kitchen into a crafts room and used some of the extra space to create a beautiful closet for the master bedroom. The home, which was listed at $1,250,000 sold for $1,378,000.
Another property discouraged buyers with its red lacquer kitchen and adjoining dark brown dining room.
“There, all we did was to paint the kitchen bisque, which pulled the colors together,” Wells said. “After that, it sold right away for more than the asking price.”
A former carriage house in Newton was “beautiful, but very quirky,” she said. “The only way to get up or down stairs was via a metal spiral staircase. Spiral stairs are always a bit awkward to negotiate, and this one felt precarious. We carpeted the metal treads to make the staircase feel less slippery and more secure. That was all it took: The house was listed at $1,295,000; it sold for $1,600,000.”
No baking was required.