Harry Norman, REALTORS® is honored to be included as one of the Top 35 real estate brokerage firms, based on measurable service excellence and customer satisfaction, in America. Winning the national QE Award (pronounced “Quie”) “reflects measured and independently verified customer service excellence in the delivery of the highest levels of customer satisfaction in real estate service in North America,” according to Larry D. Romito, CEO, Quality Service Certification, Inc. (QSC), creators of the award.
The 2021 QE Award recognizes the Top 5 Large Companies, the Top 10 Midsize Companies, and the Top 20 Small Companies, from California to Massachusetts and Florida to Minnesota, spanning 22 states and includes some of the most respected independent and well-known national and regional brand names. Harry Norman is a recipient within the Top 5 Large Companies category and is the only Georgia based recipient to receive this award.
“This accolade is a testament to our agent’s hard work and dedication in 2020, guaranteeing the best customer service experience to every client no matter what the circumstances,” said Jenni Bonura, CEO, and President of Harry Norman. “Winning the QE Award from QSC is one of the highest honors bestowed on a brokerage and we are especially grateful to have received this award on the heels of a very trying, yet extremely successful, year.”
The 2021 QE Award is based upon the results of an independent survey limited solely to buyers and sellers who were in a real estate transaction that actually closed with participating real estate companies. QSC, with its sister company Leading Research Corporation, administer the survey process to ensure that every past customer is surveyed, preventing agents or companies from selectivity, influence, interference or manipulation in any way.
Today consumers are seeking transparency, accountability, and trusted information to help them make better, more informed decisions and choices. Harry Norman, REALTORS® has elected to participate in service assessment and feedback following every transaction, which is setting a new and better standard for excellence.
“Harry Norman, REALTORS® is not just raising the bar for customer service, they’ve committed to a whole new standard knowing consumers are tired of seeing meaningless perfect reviews where every agent has a five-star rating,” states Romito. “We believe that in a consumer-centric world, the higher standard for gauging excellence in professional services should authentically measure how well each customer is served, not just how much business is done.”
The QE Award is based upon aggregated overall customer satisfaction as a percentage of all returned surveys of real customers’ where every past customer has been surveyed without selectivity, editing, deletion, cleansing or manipulation. “No other system exists, anywhere, in the real estate industry that can legitimately make that claim,” added Romito. Aaccurate, reliable, independently validated survey results of individual agents can be accessed by visiting RatedAgent.com.
QSC created the QE Award to foster, encourage and recognize the highest levels of service quality and customer satisfaction. QSC and Leading Research Corporation assure the careful measurement and independent validation of service and satisfaction results. Eligibility for the 2021 QE Award requires a minimum number of surveys sent and returned, which may be adjusted from year to year based upon market conditions and the number of participants. More than 30,000 real estate agents and 750 companies elected to participate in the customer satisfaction assessment survey process in 2020 for the 2021 QE Award.
About Quality Service Certification: Quality Service Certification, Inc., based in Laguna Niguel, CA, provides the most accurate and valuable customer service measurement service for the real estate industry, having conducted more than 2 million customer satisfaction surveys of real estate agents. QSC offers consumers the only complete, reliable and unbiased picture of participating agents’ overall and detailed customer service satisfaction history. QSC provides real estate agents the timely and detailed feedback they need to both improve and maintain their highest levels of professional service. For brokerages, QSC offers a Performance Management Platform that helps firms better manage, control and positively influence professional activities that they can otherwise not see – resulting in measurably better, more satisfying and a more valued customer service experience. Founded in 2000, accurate, reliable, independently validated survey results of individual agents can be accessed by visiting RatedAgent.com.